Title
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Authors
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Venue
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Comments
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Scripting
practices in complex systems management
|
Scripting practices in complex
systems management
|
Proceedings of the Symposium on
Computer Human Interaction for the Management of Information
Technology, 2009
|
Discusses the importance of scripting
in system administration work, and describes scripting practices amoung
sysadmins.
|
Studying
Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The
Case of IT Service Delivery
|
E Kandogan, E M Haber, J H
Bailey, P P Maglio
|
Proceedings of the 13th
International Conference on Human-Computer Interaction, 2009
|
Describes field study and survey
methods used for studying system administrators.
|
Policy-based
IT automation: the role of human judgment
|
E Kandogan, J Bailey, P P
Maglio, E Haber
|
Proceedings of the 2nd ACM
Symposium on Computer Human Interaction for Management of Information
Technology, 2008 |
Policy-based automation is one approach
to improving IT administration, this paper describes actual policy use
in system administration.
|
"System administrator teamwork:
evidence from the SAGE salary survey"
|
Haber, Eben
|
Proceedings of the 2nd ACM
Symposium on Computer Human Interaction for Management of Information
Technology, 2008
|
A poster analyzing new questions in the
SAGE annual salary survey on the topic of collaboration.
|
"Distributed
Cognition
and Joint Activity in Computer-System Administration." |
Maglio, Paul P, Eser Kandogan,
and Eben Haber |
Resources, co-evolution, and
artifacts: Theory in CSCW. Ed. M.S. Ackerman, C.
Halverson, T. Erickson, and W. A. Kellogg. Kluwer CSCW Series,
2007 |
Investigates
problem-solving among system administrators. |
"Security
Administrators:
A Breed
Apart." |
Haber, Eben, and Eser Kandogan |
SOUPS 2007 Workshop on
Usable IT Security Management. |
How
are security administrators different from other system administrators,
and computer users in general? |
"Design
Guidelines
for System
Administration Tools Developed through Ethnographic Field
Studies."
|
Haber, Eben, and John Bailey
|
The 2007 Symposium on Computer
Human
Interaction for the Management of Information Technology, CHIMIT
'07.
|
How can we make tools
for system administrators that better align with their work practices? |
"Activity-based
management of IT service delivery." |
Bailey, John, Eser Kandogan,
Eben Haber, Paul P. Maglio |
The 2007
Symposium on Computer Human
Interaction for the Management of Information Technology, CHIMIT
'07. |
Can tooling better
support the activities involed in IT service delivery? |
"Security
Administrators
in the
Wild: Ethnographic Studies of Security Administrators." |
Haber, Eben and Eser Kandogan |
Presented
at the SIG CHI 2007 Workshop on Security User Studies: Methodologies
and Best Practices. |
Is
ethnography a reasonable method for studying security administration,
and security practices in general? |
"Security
Administration Tools and
Practices." |
Kandogan, Eser, and Eben M. Haber |
Security and
Usability: Designing Secure Systems that People Can Use. Ed.
Lorrie Faith Cranor and Simson Garfinkel. Sebastapol: O'Reilly
Media, Inc., 2005, pp357-378. |
A description of security
administration work practices and environment. |
"Sensemaking
Sysadmins: Lessons from the Field." |
Haber, Eben |
Presented at the Sensemaking
Workshop at ACM CHI 2005.
|
System administrators are an excellent
example of sensemaking professionals, though they are often overlooked
as such. |
"Field
Studies of Computer System
Administrators:
Analysis of System Management Tools and Practices." |
Barrett, R., Kandogan, E.,
Maglio, P. P.,
Haber, E. M., Takayama, L.
A., Prabaker, M. |
Proceedings of
the 2004 ACM conference on Computer supported cooperative work CSCW
'04. |
Describes system
administrator tools and work practices. |
"Distributed
Cognition
Analysis of Attention and Trust in Collaborative Problem
Solving." |
Maglio, Paul P., Eser Kandogan,
and Eben
Haber |
Proc. Cognitive Science 2003. |
Investigates problem-solving among
system administrators. |